Do you make custom size doors?
We make custom size doors for wardrobes and kitchens. We also have a huge range of standard sizes too. If you have any issues with understanding the process, please feel free to call or use our contact page to get in touch.
Do all drawer fronts feature a shaker panel?
Shaker style drawers under 283 in height will be produced as a slab door, so will not feature a panel. Drawers over 283 in height will feature a panel.
How do I order angled doors for my loft or under my stairs?
We make angled doors to suit a wide variety of applications. To order or get a quote for these, please email us using the contact page or email address at the bottom of this page. We need to see a diagram with the size of each individual door. The Sizes we require for pricing are tallest side height and the width at the base of the door. The rest of the sizes we only need when you place the order. You can of course send all of those measurements at the same time if preferred.
Can I give you the size of my space and you work out the sizes?
We can offer advice on how you need to measure for your doors, but we do not offer a measure up service. We cannot work out your sizes required, you would need to provide these to us in writing. If you struggle to work this out, and are having difficulties which prevent you from taking on the project, we suggest finding a fitter. If you send us an email, we may be able to help find you a fitter in your area.
Can I pay in installments?
Yes you can choose to pay for your order using Klarna. Klarna offers you the chance to pay for your order in 3 split payments over 3 months. The payments are automatically drawn from your account by Klarna every 30 days from ordering. For more details, please visit the Klarna official website.
Do you have a showroom and can I visit?
Yes we have a small showroom at one of our workshops in Ashford, Kent. If you would like to visit, please contact us using the contact page or contact details at the bottom of this page.
How do I change rail size or add hinge drilling details?
Custom hinge drilling positions and rail sizes are available on some made to measure doors. You need to enter the measurements in the box on the product page and we will do the rest.
Do you offer fitting?
We do not offer fitting. We are in touch with a lot of fitters across the UK and so we may be able to put you in touch with a fitter. They are not associates of ours, nor do they work for us. You will need to make the decision relating to who you use for installation of your products based on your own research. We are in no way responsible or liable for any issues with fitters. If you are unsure, always do your research.
Are there matching panels, plinths and cornice for my doors?
At the point of writing these FAQ’s we do not have these items online, but they are available if required. Please use the contact page to get in touch and we can discuss the process. These items will be uploaded to the website very soon however, so this may already be done.
What is the 6 year warranty?
Some of our doors come with a 6 year warranty against manufacturing defects. For more information please get in touch by email.
My cabinets are custom size, would your doors still work?
Yes we produce doors to almost any size. Look for the made to measure products or just get in touch by phone and we can help you on your way.
Do you make doors to match my own design?
We do not offer a bespoke design service. We only offer the styles that are shown on the web shop.
How long is delivery?
From ordering, our production time is 14 to 21 working days for most doors. You will be pre notified of an estimated delivery date and we aim to give 48 hours notice of delivery when the time comes. Some items such as hinges, accessories/handles can arrive in separate parcels ahead of schedule.
Is there a time slot for my delivery?
Unfortunately to keep things economical for our customers, a timed delivery is not available.
Can I collect my order?
We do accept order collections. You can only do this by prior arrangement and we need to book this in by email in advance of the collection date.
My order has arrived damaged, what do I do?
Whilst we do our best to prevent damage, it is inevitable that this will occur at some stage. If this applies to your delivery, you have 48 hours to inform us if any damage has occurred to the product in transit so that we can investigate, and we will require photographs of any damage. If you do not manage to send this information within this time, we will not be able to process any kind of claim to resolve the issue and the delivery will be deemed to have been successful without damage.
Do you drill hinge holes?
Most of our doors can be drilled for hinges. We offer a standard 35mm hinge hole for standard overlay hinges only. If you need assistance understanding hinges, please get in touch.
What is KLARNA?
Klarna is a third party service we offer which allows you to spread the cost of your purchase into 3 interest-free instalments. the first payment is made at point of purchase, with remaining instalments scheduled automatically every 30 days. For more information, please visit Klarna.com
I cannot add an item to my cart, what is wrong?
There could be a few reasons. Known issues could be that you have selected an out of stock item, or you may have entered a size which is outside of our capabilities. In either case, or any other scenario, it is best to call us so we can talk about the issue and hopefully find you a solution.